Terms & Conditions
In a nutshell, Grateful Cratefull is an honest business, created and operated by honest people, who want to make the lives of family caregivers a little better. Everyone loves getting a gift in the mail and we think our Grateful Cratefull gift boxes are a great way to say “Thank You!” and improve a caregiver’s day.
With that being said, here are the legal ‘nuts and bolts’ associated with our online business:
Acceptance of our Terms & Conditions
It is understood that the website found at www.gratefulcratefull.com is copyrighted by Creative Caregiving Concepts LLC DBA Grateful Cratefull. By accessing and using any part of the Grateful Cratefull website, you agree to comply with all terms & conditions set forth by Grateful Cratefull. You must be at least 18 years of age in order to use this site. If you do not agree with any portion of the terms & conditions, please do not access or use this site. Use of this site clearly indicates your acceptance of all terms and conditions.
Our Products & Services (Purchase & Use)
The term “services” pertains to ALL SERVICES AND PRODUCTS offered and sent out by Grateful Cratefull, referring to, and covering, all aspects of our services and products, including but not limited to the use of our website, ordering, sales, shipment, delivery, and end use by all recipients of gift baskets, their contents, and marketing materials.
Grateful Cratefull makes every effort to ensure only quality products are placed within our Crates. However, Grateful Cratefull does not warranty, represent, or guarantee any product we send out and is not responsible for the use or safety of such products and or services or the suitability and/or safety of services and products to the actual recipient. Gift baskets and their contents and use are sent at the sole risk of the purchaser.
Ordering & Sales Conditions
Our subscription gift boxes are available for purchase through Grateful Cratefull as one-time purchases or as monthly shipments as described on the various pages of the website. Prices vary, and depend upon the option purchased as well as the length of subscription.
Grateful Cratefull will not automatically renew your subscription.
One-time purchases will be charged at the time the order is placed and mailed out within 10 days. All monthly or quarterly subscription orders will be charged on the first business day of each month (or the first day of every third month for quarterly orders) and not as a lump sum. Orders will be shipped to the end recipient’s address within 15 days of payment. The end recipient’s shipping address must be provided at the time of order and must be updated as needed to ensure proper delivery though out the subscription period. When the last purchased gift box has been shipped the purchaser will be notified by email and given the option of renewing.
The purchaser is responsible for providing accurate and up to date information to ensure all proper contact, billing and final shipment address information is available to us no less than 10 days prior to billing and shipping. If we are unable to charge your account for the purchase we will make every attempt to notify you. If we become aware of a problem with delivery we will notify you as well. Grateful Cratefull is not responsible for lost, stolen, or mishandled boxes upon delivery or inaccurate delivery due to incorrect shipping information.
If the gift recipient receives damaged or broken merchandise please have them provide you with a description of the damaged item and what occurred within five days, so you may then notify us within another five days and we will resend that item within ten days of being noticed. Grateful Cratefull does not accept returns or exchanges of any services or products. Our gift boxes are shipped through third-party carrier and the the risk of loss or damage becomes yours upon delivery of the package to that carrier. However, we will do our very best to make sure your gift is received in beautiful condition and expresses your care as well as ours.
Grateful Cratefull has the right to discontinue our services and products at any time and may cancel orders for any reason but will either fill orders that have been paid for or reimburse payments made for any unfilled orders. If Grateful Cratefull should find it necessary to cancel an order we would attempt to notify the purchaser by email or phone using the contact information provided at the time of purchase.
If you, the purchaser, find it necessary to cancel your subscription order you must give us notice ten days prior to your account being charged. At the time of such notification, your account may be charged the difference between the subscription price you agreed to and the applicable one. For example, if you agreed to a 12 month subscription and cancel within the three month period, you may be charged the difference between the 12 month price and the three month price. Or if you cancel after 7 months you may be charged the difference between the 12 month price and the 6 month price. Our gift boxes have a very small profit margin. We do the best we can to keep the prices affordable and the products great. We understand that situations change and you may cancel your services with us at anytime, with ten days notice. With that in mind, please understand that we may charge your account to reflect the most accurate term of service as referenced above.
Authorization of Payment
By placing an order on the Grateful Cratefull website, you authorize us to bill your credit card as described in these Terms & Conditions. You understand that shipping is included but that fees are exclusive of all taxes and that you are responsible for any and all applicable taxes. Please be sure you have read and understand the information regarding charges and payment as mentioned specifically under the sections on Ordering & Sales Conditions and our Cancellation Policy.
Feedback and Contributions
Any suggestions or feedback, including testimonials, blog articles, and/or photos are considered the property of Grateful Cratefull once received, and may be used as we wish. You understand that you are not entitled to any compensation for anything submitted to us that we use all submitted contributions for our purposes. This does NOT extend to confidential email correspondence regarding recipients and or caregivers. We will not use email or phone correspondence in any way without specific authorization and agreement from all parties first.
Indemnity and Dispute Resolution
It is our strong belief that when people, including businesses, operate with trust, honesty, and integrity, disputes are able to be handled respectfully, without legal action. We will make every effort to operate with this type of integrity and believe that our customers will do the same.
If, for any reason, we are faced with legal action, the following applies:
By using this website, you agree to hold Grateful Cratefull and Creative Caregiving Concepts, LLC ( all officers, owners, managers, agents, and employees) harmless and accept sole responsibility for all levels of use of all services and products, as well as all costs and fees associated with dispute resolution, including legal costs and fees, including those made by a third-party. If any claim is made against us by a third-party as a result of your use of our services, you agree to assume all expenses associated with such claim and agree to cooperate fully with our defense of these claims.
By using our website you also agree to dispute resolution in the form of binding arbitration in Clark County Nevada, subject to the Federal Arbitration Act rather than any state arbitration law.
It is Grateful Cratefull’s intention to always provide truthful, up-to-date- and accurate information on its website as well as in its gift boxes. However, Grateful Cratefull and Creative Caregiving Concepts, LLC does not warranty or make any representation as to the reliability or accuracy of information contained in the gift boxes or on its website. Grateful Cratefull (Creative Caregiving Concepts, LLC) does not represent or warranty or have responsibility in any way for the products provided by other vendors or brands that are contained within our gift boxes. By using our site you accept all responsibility and risk associated with the use of these products by the person who receives and uses them. Grateful Cratefull has very limited information about the end user and does not assume or accept any risk or liability for the use of the products or services ordered and/or used by the recipients of them.
A Final Note:
These Terms & Conditions may be revised from time to time.
It is our desire to provide good honest service and products with the intention of making the world a brighter place for caregivers and the people who love and appreciate them. Thank you for considering us.